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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you ship worldwide?
Yes. Ebike-Factory B.V. ships to customers worldwide, subject to product and destination restrictions.
What types of e-bikes do you sell?
We offer commuter, folding, cargo, mountain, city, fat-tire, and other electric bike categories.
How long does delivery take?
Delivery times vary depending on the product, destination, shipping method, carrier, and customs procedures.
Can I contact you before ordering?
Yes. We encourage customers to contact us with questions about models, specifications, availability, pricing, and shipping.
Can I purchase a replacement battery?
Replacement batteries may be available for selected models. Always provide your exact e-bike model and battery specifications so we can determine compatibility.
INFORMATION ABOUT US