INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you ship worldwide?

Yes. Ebike-Factory B.V. ships to customers worldwide, subject to product and destination restrictions.

What types of e-bikes do you sell?

We offer commuter, folding, cargo, mountain, city, fat-tire, and other electric bike categories.

How long does delivery take?

Delivery times vary depending on the product, destination, shipping method, carrier, and customs procedures.

Can I contact you before ordering?

Yes. We encourage customers to contact us with questions about models, specifications, availability, pricing, and shipping.

Can I purchase a replacement battery?

Replacement batteries may be available for selected models. Always provide your exact e-bike model and battery specifications so we can determine compatibility.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS