Terms & Conditions

Welcome to Ebike-Factory B.V. These Terms & Conditions outline the rules and agreements governing your use of our website, purchase of our products, and access to our services.

By visiting our website or placing an order, you agree to these terms.

1. Company Information

Ebike-Factory B.V.
De Gruisdonk 6
5928 RT Venlo
Netherlands

Website: https://ebikefactorybv.com

Ebike-Factory B.V. specializes in electric bikes, electric cargo bikes, folding e-bikes, commuter bikes, mountain e-bikes, and related accessories.

2. Website Usage

By accessing our website, you agree to use it responsibly and only for lawful purposes.

You agree not to:

✓ Use the website for fraudulent activities
✓ Attempt to gain unauthorized access to our systems
✓ Copy, reproduce, or misuse website content without permission
✓ Interfere with website functionality or security

We reserve the right to restrict access to users who violate these terms.

3. Products & Availability

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate.

However:

  • Product availability may change without notice.
  • Colors and appearances may vary slightly from images.
  • Specifications may be updated by manufacturers.
  • We reserve the right to correct errors in product information.

All product orders are subject to availability.

4. Orders & Payment

When you place an order through Ebike-Factory B.V., you agree to provide accurate and complete information.

After receiving your order:

✓ We will review and process your request.
✓ Payment must be completed before shipment unless otherwise agreed.
✓ We reserve the right to cancel orders due to pricing errors, availability issues, or suspected fraud.

Accepted payment methods may include:

  • Credit/Debit Cards
  • Bank Transfers
  • Digital Payment Methods
  • Other available payment options displayed during checkout

5. Pricing & Taxes

All prices displayed on our website are subject to change without prior notice.

Prices may include or exclude:

  • Applicable taxes
  • Import duties
  • Customs fees
  • Shipping charges

International customers are responsible for any customs duties or local charges required by their country.

6. Shipping Policy

Ebike-Factory B.V. provides worldwide shipping from the Netherlands.

Delivery times may vary depending on:

  • Destination country
  • Shipping method selected
  • Customs clearance procedures
  • Product availability

Once your order has been shipped, tracking information may be provided where available.

Ebike-Factory B.V. is not responsible for delays caused by shipping carriers, customs processes, or events outside our control.

7. Returns & Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Customers must review the return requirements before requesting a return.

For more information, please visit:

Refund & Returns Policy

8. Warranty & Product Responsibility

Products sold by Ebike-Factory B.V. may include manufacturer warranties depending on the product and supplier terms.

Warranty does not cover:

  • Damage caused by misuse
  • Improper maintenance
  • Unauthorized modifications
  • Accidents or external damage

Customers are responsible for following product instructions and safety recommendations.

9. Intellectual Property Rights

All website content including:

  • Logos
  • Images
  • Text
  • Graphics
  • Product information
  • Website design

belongs to Ebike-Factory B.V. or its respective owners.

Content may not be copied, distributed, or used without written permission.

10. Privacy Policy

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy.

By using our website, you agree to the collection and processing of information as described in our Privacy Policy.

11. Third-Party Websites

Our website may contain links to third-party websites.

Ebike-Factory B.V. is not responsible for:

  • External website content
  • Privacy practices
  • Products or services offered by third parties

Customers should review the terms and policies of external websites.

12. Updates To These Terms

Ebike-Factory B.V. reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective once published on this page.

Customers are encouraged to review these terms periodically.

 

Contact Us

If you have questions regarding these Terms & Conditions, please contact us.

Ebike-Factory B.V.
De Gruisdonk 6
5928 RT Venlo
Netherlands

Email: sales@ebikefactorybv.com