Privacy Policy

Your privacy is important to us. Learn how Ebike-Factory B.V. collects, uses, protects, and manages your personal information when you visit our website or purchase our products.

Introduction

At Ebike-Factory B.V., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and protect information when you use our website, purchase our electric bikes, or communicate with our team.

Company Information:

Ebike-Factory B.V.
De Gruisdonk 6
5928 RT Venlo
Netherlands

Website: https://ebikefactorybv.com

2. Information We Collect

When you interact with Ebike-Factory B.V., we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment details
Order information

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and tracking information

Communication Information

Information you provide when contacting us through:

Email
Contact forms
Customer support messages
Social media platforms

3. How We Use Your Information

We use your information to:

✓ Process and deliver your e-bike orders
✓ Provide customer support
✓ Communicate order updates
✓ Process payments securely
✓ Improve our website and services
✓ Send important business notifications
✓ Prevent fraudulent transactions
✓ Comply with legal requirements

4. Payment Information Security

Ebike-Factory B.V. uses secure payment processing methods to protect customer transactions.

We do not store complete payment card information on our servers. Payment details are processed securely through trusted third-party payment providers.

5. Cookies Policy

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember user preferences
Analyze website performance
Improve website functionality
Provide relevant content

You can choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Services

We may use trusted third-party services to operate our business, including:

Payment providers
Shipping companies
Website hosting providers
Analytics services
Customer communication platforms

These companies may process your information only to provide their required services.

7. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

✓ Request access to your personal information
✓ Request correction of inaccurate information
✓ Request deletion of your data
✓ Object to certain data processing activities
✓ Withdraw consent where applicable

To make a request, please contact us.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer services
Meet legal obligations
Resolve disputes

When information is no longer required, it will be securely deleted or anonymized.

9. Children's Privacy

Our website and services are not intended for individuals under the applicable legal age without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children.

10. Changes To This Privacy Policy

Ebike-Factory B.V. may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website services.

The latest version will always be available on this page.